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New Member

IPCC Connect 2 PSTN Calls

IPCC express version 4.5 are you able to receive a PSTN call via Call Manager and then route it back out to a different PSTN number. Within the scripting functionality will the function PLACE CALL be able to do this?

We have the following in a script as shown in the attachment

We have the "triggering contact" as a call (from the person that called the ipcc server) and an "OutCall" as a call from the "place call" function.

But we cannot work out how to join the calls together.

Is this possible?

We are looking at this for a swine flu pandemic backup procedure.

The step after the place call would be a menu prompt to say accept the

call? Then if they press 1 the two streams would be joined together

which is the bit we cannot find an answer for.

Any help would be possible.

Simon Granger

3 REPLIES
VIP Super Bronze

Re: IPCC Connect 2 PSTN Calls

You must use the Call Redirect or Call Consult Transfer step on the Triggering Contact to accomplish this. There is no method for joining two separate contacts together.

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New Member

Re: IPCC Connect 2 PSTN Calls

As mentioned by Schulenberg; you cannot connect an incoming leg to an outgoing leg.

I had the same issue about a year ago.

New Member

Re: IPCC Connect 2 PSTN Calls

I'd look at the redirect call option. There are so many ways to do things, but you may have to be creative in how you do them.

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