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New Member

IPCC CRS Historcial Reporting

When I run the report named "detailed call by call CCDR" report I get a total of 240 calls. When I run the "Contact service Queue Activity" report I only see 126 total calls. Why am I seeing different amounts of calls in two reports that should match? IS there a good document out there to gain a good understanding of the different types of reporting that I could give to a Supervisor.

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New Member

Re: IPCC CRS Historcial Reporting

It depends on how calls are treated in scripts, for example, if calls are sent to CSQ, they will captured in both reports, if calls are redirected to extensions, they are captured by CCDR, but not CSQ activity.

Wei

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