When I run the report named "detailed call by call CCDR" report I get a total of 240 calls. When I run the "Contact service Queue Activity" report I only see 126 total calls. Why am I seeing different amounts of calls in two reports that should match? IS there a good document out there to gain a good understanding of the different types of reporting that I could give to a Supervisor.
It depends on how calls are treated in scripts, for example, if calls are sent to CSQ, they will captured in both reports, if calls are redirected to extensions, they are captured by CCDR, but not CSQ activity.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...