I am new to IPCC, and I'm tasked with creating some monitoring reports that are not available in Supervisor or Agent Desktop. These reports need to be real-time. I plan on creating a small VB.NET application, but I am not too familiar with the database schema. The reports happen to be very simple, but just need someone to point me to some documentation or SQL that can get me going.
Also, are there any off the shelf products that sell real-time monitoring reports? That might be a quick solution for us now.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...