we have an ipcc 7.1.4 based Contact center. Every thing was working fine for the last one year.From the last 2 days, Oracle CRM Database team start complaining that due to thousands of sessions between odbc gateway and database, Database can be hangup or crash. Database side is running a script which kill the inactive sessions after every 10 minutes but it is failing to do so because of excessive connections.
According to the LLD document, we commit that only 10 connection will be active per odbc gateway at a time and we are using 3 side A and 3 side B odbc gateways so the number of session would not exceed 60 at the most.
Well! Through Solarwind we found that 147 tcp connections are there from our 6 odbc gateways to remote Database.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...