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IPCC deployment on a Nortel Network

Hi,

Could anyone please advice how one would undertake an IPCC deployment in a Nortel voice network(Nortel PABX,Phones & Voice switches)? I understand Nortel's contact center solutions (Symposium/CCMS) - but I would like to propose a Cisco solution.

Kindly detail the integration design aspect.

Guidance to relevant material will also be greatly appreciated.

Thanks.

1 REPLY

Re: IPCC deployment on a Nortel Network

I have done couple of symposium integrations with ICM. Not bad. You just need to follow the ACD supplment guide. It is straightforward and very well documented. Here are the links. If the links do not take you to the right spot, search for ACD supplement guide. Please rate posts.

For Nortel Meridian

http://www.cisco.com/application/pdf/en/us/guest/products/ps1001/c1225/ccmigration_09186a00801eb051.pdf

For Nortel Symposium

http://www.cisco.com/application/pdf/en/us/guest/products/ps1001/c1225/ccmigration_09186a00801eb052.pdf

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