Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

IPCC Design - Call Routing

Hi,

Assume there are two locations: site 1 and 2.

Site 1 has call manager, ipcc, and gateway. Site 2 has call manager and gateway.

Site 2 has call agents and pilot number for site 2 ipcc app is routed through site 2 gateway. (agents phones are registered to local call manger)

any negative in this setup compare to pilot number fore site 2 ipcc app route through site 1 gateway?

Thanks,

1 REPLY
VIP Super Bronze

Re: IPCC Design - Call Routing

No unless you have more calls in queue at any time than being handled by agents at site two. The call must cross the WAN to site one where the CCX exists until it is answered by an agent. At that point the call is redirected to the agent phone at site two.

Note that you may experience higher intra-cluster communication traffic for UCM because CCX is performing CTI monitoring and control for phones registered to another UCM node.

132
Views
5
Helpful
1
Replies
CreatePlease to create content