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New Member

IPCC Desktop Agent is knocked out of Service.

Hi

I have just installed UCCX5.0(2) with CCM 6.1.2.

All appears to working except when I run a script and an Agent is logged in, and "In service". The Supervisor can see the Agent logged in, The script runs ok until it has to pass to the Agent the agent is then Knocked "Out of service".

I tried different scripts and the same thing happens every time. Also Tried different Agents and Phones and the same thing happens.

Any Ideas would be much appreciated.

Thanks

David

4 REPLIES
Silver

Re: IPCC Desktop Agent is knocked out of Service.

What version of CallManager are you running?

What version of CRS are you running?

Is it Standard, Enhanced, or Premium?

Is this happening to one or more agents?

Is this a new agent?

New Member

Re: IPCC Desktop Agent is knocked out of Service.

Hi Thanks for the reply.

I managed to resolve the issue last week.

Cheers

David

New Member

Re: IPCC Desktop Agent is knocked out of Service.

David, you did not mention how did u solve it, so that it will useful for others , pls let us know what did u do.

regards

gem

New Member

Re: IPCC Desktop Agent is knocked out of Service.

Hi Gem

There were a couple of issues

1. ON the CRS under the JTAPI triggers

the ports did not match the Call & Search space configured on the Call Manager on th CTI route point.

2. The DN allocated to the Agent had several entries when you looked in the Call routing on CCM. I deleted the entries and reconfigued then Device profile relating to the Agent.

This resolved this issue.

Regards

David

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