I have IPCC Enterprise with outbound auto dialer with PREDICTIVE_ONLY mode to provide some IVR announcement to customer.
I am facing some problem with the auto dialer. When the call is connected to the customer it does not play automatic IVR music. Customer has to say hello or something to hear the music. If the customer does not say any thing in between 5 second then the calls are dropping.
Now I need to know how I can remove the voice detection option? Or how I can configure like, it will wait for 7 second to play IVR prompt, In between 7 second if the customer say hello...then it will play the prompt, If the customer does not say anything then it will start play prompt after 7 second.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...