I have installed IPCC Enterprise 7.0(0) with two TimeZones configuration. When import dialing list for outbound every contact which has wrong number (wrong number is getted from the carrier, not from the CAD. There is Call Progress Analysis enabled for this campaign.) write status "C" in CallStatusZone1 and "P" for CallStatusZone2, therefore this contact will be dialed again in Zone2. Pressing the button "Wrong Number" on CAD did not change anything. As I know the expected status codes for this situation should be "L". Termination_Call_Detail table shows that call is made as expected. First the reservation with PeripheralCallType:18, accept from the agent and the second Call with PeripheralCallType:17 with DispositionCode:6 which indicated Abandoned Agent Terminal, but there is succesefull conversation between customer and the agent. There is no duplicated contacts in the dialing list. Have somebody has similar issues.
In earlier versions, Cisco Agent Desktop loaded the Global Phone Book from LDAP each time the dial pad was launched. Current versions load the Global Phone Books once and store it in memory to avoid delays.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.