Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC Enterprise call mapping

In IPCC express when a caller is dropped out of the queue, the caller can dial back in to IPCC Express and can be reassociated with the original session (Along with any session information example information extracted from the caller).

Is there any way to associate calls in ICM in a similar fashion?

thanks.

1 REPLY
Silver

Re: IPCC Enterprise call mapping

A call type is a classification for incoming calls. The call type determines which routing script is executed to find a destination for the call. A call type maps to specific combinations of dialed number (DN), calling line ID (CLID), and caller-entered digits (CED).

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_configuration_guide_chapter09186a00803b7bef.html

213
Views
0
Helpful
1
Replies
CreatePlease to create content