In IPCC express when a caller is dropped out of the queue, the caller can dial back in to IPCC Express and can be reassociated with the original session (Along with any session information example information extracted from the caller).
Is there any way to associate calls in ICM in a similar fashion?
A call type is a classification for incoming calls. The call type determines which routing script is executed to find a destination for the call. A call type maps to specific combinations of dialed number (DN), calling line ID (CLID), and caller-entered digits (CED).
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...