IPCC Enterprise call mapping

[shadymalaeb]

In IPCC express when a caller is dropped out of the queue, the caller can dial back in to IPCC Express and can be reassociated with the original session (Along with any session information example information extracted from the caller).

Is there any way to associate calls in ICM in a similar fashion?

thanks.

[smahbub]

A call type is a classification for incoming calls. The call type determines which routing script is executed to find a destination for the call. A call type maps to specific combinations of dialed number (DN), calling line ID (CLID), and caller-entered digits (CED).

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_configuration_guide_chapter09186a00803b7bef.html