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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

IPCC Enterprise CVP Reporting

Hi all,

We have an IPCC Enterprise deployment with CVP for queueing. The scripts are working fine, but the the reporting does not in the case a call was queued. We have a talk time of 1 or 0 for all queued calls. Where do I have to enable the reporting? What could be the cause for that, do you have ever heard of that problem?

Many thanks and all the best

2 REPLIES
New Member

Re: IPCC Enterprise CVP Reporting

what reports are you running to get these results?

Can you post up the ICM script as well as how you script ICM makes a big difference to reporting.

New Member

Re: IPCC Enterprise CVP Reporting

Sorry for the late posting.

As you can see on the script all lines going to the left, are going to busy. Is this what you wanted to see? Or do you need anything other.

I could not see anything in the documentation what would have helped me with my problem.

Many thanks and have a nice weekend

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