I never got any confirmation from Cisco. I never found any mention in their documentation. I imagine it doesn't b/c IP Phone agent is very simple and outbound option has quite a sophisticated interface, callback schedule for example...
is there an advantage or disadvantage in using the Agent Desktop over the IP Phone agent?
We are still fairly new to Cisco and we had our system set up by a another party, so it was basically set up like their system, and we didn't even know that it was possible to have agents use their IP phones instead of the CAD software.
Any suggestions on which one is better or has more options??
From my point of view IP Phone agent is a fall back option (or for non 'PC' users). If you can use the desktop application (either CAD or CTIOS) then do so as it offers much better functionality and options to the users. Supervisor call moniotring and recording, test chat, etc etc.
IP Phone is very basic and a step back to old TDM style ACD systems.
thanks for the clearification on this. That helps a lot. We've had a suggestion to have some of our agents use the IP phone agent instead of the Agent Desktop, but with it having less functionality and options for the user, it would only make sense to stick with the CAD application.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...