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IPCC Enterprise Missing Route Real Time Data

Running ICM/IPCC 7.1. We always see zeroes in t_Route_Real_Time in the aws real time db. We see no date for t_Route_Five_minute. Other real time data for agents, skill groups look fine.

Is there something that needs to be turned on?

1 REPLY
Bronze

Re: IPCC Enterprise Missing Route Real Time Data

You may be hitting this bug:CSCsa96850

check the details of this bug

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