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Silver

IPCC Enterprise Outbound predictive option?

So, I have specific requirement from customer to build IPCC lab demo

for purposses of Outbound predictive dialer only, and only that feature - no IVR, nothing else.

Just wondering from someone with much more exprerience - could I build such lab solution without using any IVR module in Sprawler configuration?

So just using Sprawler and Call manager as PG two agents and IP phones and do some tests on Outbound predictive dialer?

TIA,

Dragan

HTH, Dragan
1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: IPCC Enterprise Outbound predictive option?

No problem. Install the Dialer, create a Media Routing PG, do the configuration described in the Admin and User Guides, and off you go. The Outbound solution was built that way first - the IVR Campaign option was added later.

Regards,

Geoff

1 REPLY
Green

Re: IPCC Enterprise Outbound predictive option?

No problem. Install the Dialer, create a Media Routing PG, do the configuration described in the Admin and User Guides, and off you go. The Outbound solution was built that way first - the IVR Campaign option was added later.

Regards,

Geoff

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