We are using IPCC Enterprise 7.2.4, AW's are on different servers and so as loggers.
As per our customer requirement we are developing customization report using Crystal reporting software.
All the fields which customer asked we are able to locate them in SQL database.
However we are unable to find one field. Which is for forwarded calls. What they have is call center ip phones are on one IPT cluster which is dedicated to only call center phones and they have other IPT phones for rest of office telephony. Both the clusters are linked using ICT. So if Agent forward the ICM call to finance department which is not the part of call center ipt, can we get these details from IPCC database? or would it be in call manager database only?
We are struggling to find forwarded call field in the database which has this information.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...