Restriction of 20 Skill Groups per Agent in Release 7.0(x), 7.1(x)
With ICM / IPCC Enterprise and Hosted releases 7.0(x) and 7.1(x), the maximum supported value for Skill Groups per Agent is 20. Cisco is aware of potential issues that might occur when Agents are configured to have more than 20 Skill Groups. They include but are not limited to ?Agents cannot login in under certain conditions ?CTI Desktop buttons are grayed out ?Unable to control call state from CTI desktop ?Incorrect Skill Group data is provided
The previously published limit of 50 for Skill Groups per Agent in the 7.0 SRND is not correct.
ICM / IPCC Enterprise and Hosted release 7.2(1) will support a maximum of 50 Skill Groups per Agent. Customers who are planning to deploy release 7.0(x) or 7.1(x) and need more than 20 Skill Groups per Agent should delay their deployment until release 7.2(1) is available.
Customers who have already deployed on ICM / IPCC release 7.0(x) and 7.1(x) and are already using more than 20 Skill Groups per Agent should contact Cisco TAC to evaluate the potential issues. TAC will evaluate these issues in order to come up with an interim solution until release 7.2(1) is generally available.
Re: IPCC Enterprise Skill Groups per Agent setting
I faced the same issue, go to ICM router reqistry and search for skill for agent entry and you will find the value is set to 0 change it to the number of the skill group you want for the aget, this will solve your issue
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.