Trying to locate the guide on how to upgrade a system from IPCC Enterprise v5/CCM 3.3(5)/IVR v3.1(2) to end up at IPCC Ent 7.2/CCM 6/and an appropriate IVR version.
I've seen this guide before, but can't locate it.
Anyone got a link?
Please check out the attachment ! Hope that's what you're looking for !!!
Good luck !!!
I already had this document.
The problem is that the upgrade guides address the order in which CCM and ICM servers must be upgraded, but they are silent on the IVRs.