Could someone explain the difference to me or point me in the direction of any documentation that can explain the difference between IPCC Enterprise v7.x, System IPCC v7.x, Hosted IPCC v7.x, and ICM Enterprise v7.x (or other versions if applicable. Any help would be greatly appreciated.
These four products are based on ICM intelligent routing capabilities. The four categories are based on the ACD or PBX that ICM uses to route calls and the way the customer would like to deploy the product.
IPCC Enterprise is related to a deployment with Cisco CallManager and Cisco IP IVR or Cisco Queue Manager or CIsco Voice Portal, CVP. You can interface too, with traditional ACDs as Avaya, Nortel, Alcatel.
System IPCC Enterprise is a reduced version of IPCC Enterprise. In this case ICM can only interface with one CallManager cluster and five Cisco IP/IVR or Queue Manager. It is simpler to set up, configure and maintain than IPCC Enterprise.
Hosted IPCC is an IPCC version that allows a provider to deploy IPCC as a hosted service. IPCC Hosted could be have several IPCC Enterprises for each served company.
ICM Enterprise is the version in wich there is no CallManager. In this version you only have traditional ACDs or PBXs (Avaya, Nortel,...).
In the next link you will meet more detailed information regarding this four products:
If you have a good relationship with Cisco, they can provide you with information regarding Hosted versions. There is no much informatin regarding Hosted version in the web and, when I have worked with Cisco in these kind of projects, Cisco engineers has helped me in the project.
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