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IPCC Entreprise: CAD Failure

Hi all,

Please we need an extreemly urgent help about this issue.

We are working with IPCCE and CAD 7.2.

We are using Cisco Ip communicator as softphones.

Currently, On some agent's PCs CAD cannot login !! and we have the following error :

"The Request Failed because a timeout limit was exceeded"

-There is no firewall filtering!!

-Cisco IP communicator was opened.

-The porblem occured on PCs that were already working normally!!

-The cisco IP communicaor is assigned to the JTAPI user.

Please note that the problem dissappaear for sometimes and come back again when we do the following :In CallManager We Change The IP communicator Extension and bring it back. Or when we disassociate and reassociate the Device (IP communicator) with the JTAPI user!!!!

Here joined the Log of the Client desktop and screenshots of the error messages.

here attached too the message that occurs In the CTI OS server side, we see the following messeage :

Date & Time ClientMgr[1]::OnConnectionClosed, Client [AGENT'S PC NAME]

Please see attached scrrenshot!!

Please we need help urgently, the problem is occuring more frequently on agent's PCs.

We need extreemly urgent help.

Thanks in advance.

Wajih

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2 REPLIES

Re: IPCC Entreprise: CAD Failure

I would assume that this is a network issue. Simple test would be to move a PC to the same switch as the UCM and see if the issue happens.

david

New Member

Re: IPCC Entreprise: CAD Failure

Hi,

Please upgrade your IP Commnunicator version. You will see that the problem had been push away.

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