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IPCC exp, Supervisor Reason codes need to add more, can I?

I have 4.0(5). Supervisors want to change the agents Status and choose a Reason Code, but they can only choose Ready or Supv Not Ready.

Is there a way to add more? The Desktop Administrator says you can't create or delete. Hoping someone else has already found a way.

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Silver

Re: IPCC exp, Supervisor Reason codes need to add more, can I?

I see what you mean. I'm not aware of a mechnism for a Supervisor to select a Logout/Not Ready code on behalf of an agent.

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Silver

Re: IPCC exp, Supervisor Reason codes need to add more, can I?

Reason Codes can only be specified for Agent Logout and Not Ready state changes.

In Desktop Administrator, highlight Reason Codes and then tick the "Enable Reason Codes" in either or both of the Logout and Not Ready tabs. You can then add additional reason codes. Historical Reports will only report on the first eight selected reason codes.

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New Member

Re: IPCC exp, Supervisor Reason codes need to add more, can I?

The Enable Reason Codes is already checked, we are using the Reason Codes now. Problem is a Supervisor can't choose different Codes when they put an agent in Logout or Not Ready status. They want to be able to put a Reason Code of "Project" as an example for that agent that they changed the status of.

Silver

Re: IPCC exp, Supervisor Reason codes need to add more, can I?

I see what you mean. I'm not aware of a mechnism for a Supervisor to select a Logout/Not Ready code on behalf of an agent.

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