Hi. If I have an Enhanced CTI Port of 20 licenses does that means that I cannot use more than 20 ports for Prompt and Collect? Right now I'm not using DB integration or anything else that requires an enhanced CTI option. I already have 60 CTI Ports created between CallManager and IPCC Express but I need to know if I have 20 concurrent calls in the IVR does the 21th gets in or will received a fast busy because of the 20 Port Enhanced CTI Port option that is in the license file?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...