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IPCC Express 3.1(x) Licensing

Hi. If I have an Enhanced CTI Port of 20 licenses does that means that I cannot use more than 20 ports for Prompt and Collect? Right now I'm not using DB integration or anything else that requires an enhanced CTI option. I already have 60 CTI Ports created between CallManager and IPCC Express but I need to know if I have 20 concurrent calls in the IVR does the 21th gets in or will received a fast busy because of the 20 Port Enhanced CTI Port option that is in the license file?

Thanks in advanced,

-Jose

1 REPLY
Hall of Fame Super Silver

Re: IPCC Express 3.1(x) Licensing

Yes you are correct, only 20 concurrent can be handled.

Chris

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