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IPCC Express 3.5.3 redirects calls sometimes

I have a script setup for a small help desk support group. It handles in office calls and after hours calls and holiday calls. I can't resolve the after hours emerency call problem. I have opened a ticket with Cisco and they are telling me to upgrade CM and IPCC then call them again. Here is what's happening. I modify my script to change the after hours time for testing and calls are forwarded out to my cell phone. Cisco says my script if fine. I have tested and retested. Works every time. Now after setting the script back to 7pm being after hours start time. I place a call and and get an error. ERROR: 1334: Jan 04 22:38:40.856 EST %MIVR-SS_TEL-3-REDIRECT_FAILED:Redirect failed:

All Call ids=CallID:87 MediaId:7691/1

Task:39000000114,Extension=92543360,Exception=com.cisco.jtapi.InvalidPartyExcept

ionImpl: Request failed because of an invalid destination. ,Failure

reason=CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION=0x8ccc0034

1335: Jan 04 22:38:40.856 EST

%MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidPartyExceptionImpl: Request

failed because of an invalid destination

I change the redirect number to an internal extension and then forward that extension to the outside number. This is a pain because some times we forget to forward the extension. Any ideas why this quits working at the bewitching hour of 7pm?

1 REPLY
Silver

Re: IPCC Express 3.5.3 redirects calls sometimes

I think you may be running to bug CSCdw54110

This URl should help you:

http://www.cisco.com/warp/public/788/AVVID/icd_ext.html

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