We have a customer that is deploying a phone campaign and we are using the IPCC Express (aka CRS) to place all outbound calls. The logic is already working. The only way to trigger the application is via JTAPI because the client doesn't have Premium License (it has IPCC Express 3.5 Enhanced License).
We would like to call the JTAPI trigger and start the script but be able to hangu p the call without affecting the script. Right now if we disconnect the call to the JTAPI trigger (Route Point) in the middle of the script it fails with a generic message. Is there a way to handle that requirement?
I would like to trigger the script and be able to disconnect the call and the script should continue to run without any problem.
If I understand your request correct, your script is only used to place outbound calls (like a fax service) and no inbound calls/queues, and the only reason to use the JTAPI trigger is to start the script, correct?
If so, try the following to not have to place a call. Add a accept http contact to the script and add a HTTP trigger. The logic should still work, and the script can be started by just hitting a URL on the server.
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