Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC express 3.5 install CDs

one of my customer has IPCC express 3.5 and they lost their install CDs, but they have the service contract with Cisco. what's the right way to help them to get another copy from Cisco? I checked the Product Upgrade Tool, it loos that customer is entiled to order IPCX-3XS-35S-SASU= . does anybody know if all the install CDs are included in this part number? if not, can someoen advice which way to go? thanks

Hall of Fame Super Red

Re: IPCC express 3.5 install CDs

Hi Yvonne,

Yes, this is the way to aproach this. Have a look (includes part #'s);

AVVID CD Software Request Cases FAQ

Q. What do I need to do if I have lost my CDs or need another set?

A. Refer the customer to the Product Upgrade Tool

The customer is required to enter their Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.

From this excellent doc;

Hope this helps!


New Member

Re: IPCC express 3.5 install CDs

thanks, Rob

I already made a request through PUT, but during the process, there is not a detail list of what CDs are included. do you know if the Operation System CD is included in that package? thank you