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New Member

IPCC Express 3.5

Just wondering what other reporting tools do other IPCC users user other than the standard reporting package that Cisco offers. I'm looking for a tool that can extract & create custom reports from IPCC and CDR.

I appreciate any input.

Les

1 REPLY
New Member

Re: IPCC Express 3.5

Prognosis has a reporitng tool which supports both IPCC Enterprise and Express, check following link:

http://www.prognosis.com/Products_and_Solutions/IP_telephony_monitoring/Cisco_contact_center_management_reporting/page__1396.aspx

Wei

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