04-12-2007 02:54 AM - edited 03-14-2019 12:44 AM
I'm not able to add a new "layout" using Desktop Administrator --> Enterprise data.
The "Add" option is disabled.
What can I do ?
I've created many layouts before without problems
04-18-2007 05:57 AM
Check if the agent's Directory Numbers as well as the CTI Route Point are configured in the Desktop Admiistraton.
http://www.cisco.com/univercd/cc/td/doc/product/icm/icm46/ipcc/spanlink/rel441/admin441.pdf
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