Calls are queued, but sit in the queue up to 60 seconds before they connect to an agent in the Ready state. Additionally, the agent that receives the call is in the Reserved state while call is in the queue.
Once the agent ends the call, the agent goes back into the Reserved state and stays in this state for up to 20 seconds before receiving the next call.
This problem is related to a CRS script issue. This happens because there is a Select Resource step, as shown by C in Figure 1, before the Queued branch. Once the resource is ready to take a call, the resource is flagged as reserved. But, if the Play Prompt step, is not interruptible, then the Select Resource step cannot route the call to the resource until the prompt ends. Therefore if there is a 20 second interruptible prompt the agent remains in the Reserved state for 20 seconds before the call is presented.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...