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Community Member

IPCC Express 4.0(4)

Hello,

Is there any outbound option for IPCC Express? Is it possible to create outbound scripts? Would this be done by using http trigger? I dont even know where to start with this. Looking for any starting points. The final product would be like a bunch of records from a database with client appt information. Outbound option would begin for agents at certain times throughout the day. Possible??

Thank you in advance...

3 REPLIES
Silver

Re: IPCC Express 4.0(4)

Typically there is at least one script per campaign. This lets you create a script that sends the call to skill groups that are also

associated with the campaign.

This URL should help you:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps3651/products_qanda_item09186a008021df8d.shtml

Community Member

Re: IPCC Express 4.0(4)

Sorry, I am not seeing it. Is this the right link? If so, can you point me to the correct page. Thank you in advance...

Community Member

Re: IPCC Express 4.0(4)

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