We are experiencing a delay in the supervisor report team skill stats report getting updated. For example logged in with the agent desktop and looking at the skills statistics report it is updating much quicker than the supervisor team skll stats report. Has anyone else seen this issue and if so what was causing the delay. Does anyone know if both of these reports and applcations get updated via the rascal server? Thanks in advance for any input.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...