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IPCC Express 4.0 - Historical Reporting

Is there a report that we can run that will show what options were selected by the caller? We are trying to get statistics on what menu choices they selected.

2 REPLIES

Re: IPCC Express 4.0 - Historical Reporting

Sorry, No. That is custom reporting. Because each callcenter has its own different menu's, there is no specific report for this.

Cisco Employee

Re: IPCC Express 4.0 - Historical Reporting

Inorder to determine the menu options that a customer visited, if custom variables for menu options are written to by the SetSessionInfo, the user can run the Call Custom Variable Report to see which menu options the customer visited.

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