You can use the Get Reporting Statistic step to retrieve the number of contacts waiting in queue. Follow that with an If step that evaluates whether the returned variable is greater than zero. If it is, proceed to whatever logic you want (such as Terminate and End steps).
IMO this customer doesn't understand the concept of a queue though. The whole purpose is to queue multiple contacts until a resource becomes available. You might want to do some education here.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...