I have a script that I use to calculate Expected Wait Time, but it gathers the value in seconds and then I use multiple if/then statements to play various prompts based on the gathered value. For example less that 120 seconds I play a hold time of less than 2 minutes, etc. I have been searching the forum for a solution that would gather the values but automatically read the value as minutes or something that would convert into minutes. I found the MAB script that does position in queue, but even though it says it does wait time I did not see the reporting statistic being gathered. Does anyone have something they have perfected or a better idea?
I have been told that in Enhanced and Premium this was possible but not in Standard.
I have been playing with the script and have a question/issue. Is there something I must do to make the generated prompt work? I have the script in a subdirectory under the wfavvid directory. The script will calculate the times correctly but never generates a number prompt that I can tell.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...