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IPCC Express 4.X Message Board for a wall

Customer wants to show overall IPCC Express Stats (from Realtime reporting) on a wall with a message board, showing number of calls in que, average wait, number of agents ready..

2 REPLIES
Hall of Fame Super Red

Re: IPCC Express 4.X Message Board for a wall

Hi Jason,

Have you had a look at the "Real Time Snapshot config" from this doc;

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf

This should give you something to start with.

Hope this helps!

Rob

Cisco Employee

Re: IPCC Express 4.X Message Board for a wall

Also refer to the compatibilty matrix for the supported wall boards..

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf

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