I have a CISCO IPCC 7.0 server running some phone-call triggered applications.
Now there is one hotline with a specific request:
It should be possible to adjust the service time without changing the script or accessing the web admin page of the IPCC.
So actually, I have two questions:
1) Is there a way to change the time range of the "Time of Day" step using variables or parameters rather than changing these settings via the property window of this step?
2) What is the easiest approach, to let users change parameters in case I don't want to give them access to the IPCC webadmin page? (Ist there probably an easy way to let them access a simple parameter file, which could be scanned and interpreted by the script...?)
Yes, I think it seems to be an easy way to use, as you already mentioned...
But as I have just a little experience in developing IPCC scripts, would you mind sharing your scripts, or probably parts of it with me?
I have no experience in how to access an "external" XML-file. All I have done so far, was just "internal" (within the script itself...)
Could you give me some hints on how to start...?
The other thing is: Did I get you right concerning your "second script", meaning: Is the second script responsible for changing your variable values? Is it done by phone? (by an IVR Like "press 1 to change variable a, press 2 to change variable b...)?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...