I understand from the previous releases of IPCC X that outbound recording of calls cannot be automated untill Agent do it manually start/stop recording(that too if we design the work flow). Or there is on demand recording.
I am checking if this feature has been introduced with IPCC express 7.X? but i am not able to find the same.
Can anyone please confirm me if 7.X has the option to automatically record agent outbound calls.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...