Question on Ciscos IPCC Express. If I have an ACD Group that has 3 overflow groups. If the call comes in then overflows to the 3rd ACD is that shown as 3 calls (one in each ACD Group) or 1 call that terminated in ACD Group # 3
The call will be counted as being presented to all groups that the call is queued to. If the call is finally answered by the overflow group, it is going to be counted towards the dequeued column in the other 2 groups. That should work correctly. If you need to aggregate your reports, the only way possible is to write a custom report
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
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CUCM Database Replication is an area in which Cisco customers and
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