IPCC Express Agent Detail Report

[pavankumar.p]

Hi,

We have an IPCC Express 3.5(2) setup configured for inbound call.Sometimes agents use conference(to a PSTN number)on CAD or on the phone to escalate the call to next level.

I can see a record for the conferenced call in "Agent Detail Report" but the called number is blank.

How can I can configure so that I can see this detail in "agent detail report"

Regds

Pavan

[thomas.chen]

This URL should help you:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide09186a00801d6f9c.html