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IPCC Express Agent Detail Report

Hi,

We have an IPCC Express 3.5(2) setup configured for inbound call.Sometimes agents use conference(to a PSTN number)on CAD or on the phone to escalate the call to next level.

I can see a record for the conferenced call in "Agent Detail Report" but the called number is blank.

How can I can configure so that I can see this detail in "agent detail report"

Regds

Pavan

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Re: IPCC Express Agent Detail Report

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