IPCC express Agent Login

[murali]

Unable to login into to agent desktop. It's Fresh

installation.IPCC express 3.5(3) with AD integration.

When i try to login into the agent desktop, I get the following error message

"unable to connect to directory services"

But from the desktop administrator, I am able to synchronize the directory services and able to see all the agents on the administrator console.

[thomas.chen]

This URL might help you:

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml

[p.holley]

I have a similar problem, did you find the solution?

Thanks

[murali]

I ended up re installing the IPCC express. So you may want to try that. In my case the customer had changed the directory administrator username.

Thanks