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IPCC Express agent reporting problem.

Hi,

We have IPCC Express 3.5(2) SR1 setup integrated with CCM 4.0(2a).

When an agent receives an inbound call & does a conference with a PSTN number,we can see a record of the conference call in the "Agent Detail report" with Call ANI as the agent extension number but the called number comes as blank.

How can I see the conferenced PSTN number in the agent report.

Regds

KMS

1 REPLY
Silver

Re: IPCC Express agent reporting problem.

You are hitting CSCsa75397. The resolution is available in 3.5(2) SR2 and also 3.5(3) SR1.

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