IPCC Express and Reader Boards?

[michaelmiu]

Good day,

It doesn't say explicitly in the documentation so I assume it is not supported. Just to verify, is it possible for IPCC Express to feed data to reader/wall boards (number of calls waiting, agents ready, etc...)

Thanks in advance.

[Brandon Buffin · Accepted solution]

Yes, it is possible. Take a look at the following links.

http://newsroom.cisco.com/dlls/partners/success_stories/2005/pss_09-21b.html

http://www.inovacorp.com/

http://www.sentinel.com/prodlibrary.asp?subnav=utilities

Hope this helps. If so, please rate the post.

Brandon

[mmelbourne]

We use Inova wallboards, and the wallboard application is configured to perform a dip into the IPCC Express database using an ODBC link to return the relevant data. It's quite straightforward once the correct table and database have been identified (table 'RtCSQsSummary' in database 'db_cra' using IPCCX 3.5).

Alternatively, you can use HTTP triggers to run scripts which fetch CSQ statistics using the "Get Reporting Statistic" step. The output can be an HTML file for display on screen in a desktop browser, or the output can be formatted using XML and displayed on an IP phone, as a subscribed Service or even through a Phone Idle URL.