It doesn't say explicitly in the documentation so I assume it is not supported. Just to verify, is it possible for IPCC Express to feed data to reader/wall boards (number of calls waiting, agents ready, etc...)
We use Inova wallboards, and the wallboard application is configured to perform a dip into the IPCC Express database using an ODBC link to return the relevant data. It's quite straightforward once the correct table and database have been identified (table 'RtCSQsSummary' in database 'db_cra' using IPCCX 3.5).
Alternatively, you can use HTTP triggers to run scripts which fetch CSQ statistics using the "Get Reporting Statistic" step. The output can be an HTML file for display on screen in a desktop browser, or the output can be formatted using XML and displayed on an IP phone, as a subscribed Service or even through a Phone Idle URL.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...