I currently have a customer who have an IPCC Express handling arround 6000 calls per day, 2 days ago my customer have a volume of 10000 calls on the hole day, and on peak hours callers and agents experienced communication problems with like call cut and some other times the agents wasn't able to listen to the caller when they answer the phone until a few seconds.
So i do the following question. I think that this is not an IPCC Express issue but i need to be sure, so i do the following question: Do MCS7845 have a call handle limit?
The design might be best addressed with skills-based routing, which is possible with CRS v3.1 and beyond. Agents can then be associated to up to 25 CSQs, and each CSQ can handle up to 50 skills. This is at least with the MCS7835 that they have when pushed to the max.
And if they want more, MCS7845.Imagine with skills-based routing, you can then associate agents to less CSQs, still achieve your goal to route to agents that fit the CSQ profile. 25 CSQ is a limitation of ICD 'by design'
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...