Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

IPCC express and third part integration

Hi Experts!

We need to integrate a BSM software (BMC Remedy Service Management applications) with IPCC enterprise. How is this possible? I know that cisco has provided plugins for CRM, is there a way for integration of the two?

Thanks

5 REPLIES
Silver

Re: IPCC express and third part integration

The Cisco IPCC Remote Agent can use the Cisco Computer Telephony Integration Object Server (CTIOS)-based desktop (only with Cisco IPCC Enterprise and Hosted editions) or Cisco Agent Desktop or any supported Cisco Customer Relationship Management (CRM) desktops such as Siebel, Oracle, ePiphany, Chordiant.Refer URL

http://www.cisco.com/en/US/netsol/ns494/netqa0900aecd802195ba.html

New Member

Re: IPCC express and third part integration

Hi

Thanks for your help. Can I use the CTIOS with Cisco IPCC Express Premium? If not, what is the way two integrate the two systems?

Wesley

Re: IPCC express and third part integration

No, CTIOS does not integrate with Express.

New Member

Re: IPCC express and third part integration

Try Interact from Netelligent.

New Member

Re: IPCC express and third part integration

Hi Guys

Can this be integrated into express?

241
Views
5
Helpful
5
Replies
CreatePlease to create content