We need to integrate a BSM software (BMC Remedy Service Management applications) with IPCC enterprise. How is this possible? I know that cisco has provided plugins for CRM, is there a way for integration of the two?
The Cisco IPCC Remote Agent can use the Cisco Computer Telephony Integration Object Server (CTIOS)-based desktop (only with Cisco IPCC Enterprise and Hosted editions) or Cisco Agent Desktop or any supported Cisco Customer Relationship Management (CRM) desktops such as Siebel, Oracle, ePiphany, Chordiant.Refer URL
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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