Is there a another way to delegate the assignment of the agent queues/skills/priorities to a call center manager other then using the IPCC appadmin page. Does the Supervisor Desktop have this capability? If not, are there plans to introduce an administrative utility specifically for a call center manager/Supervisor so that they can manage their own agents?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...