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IPCC Express Call Transfer

If an ASR leaves their status as ready and a call is transferred to their ICD extension, it rings until the caller gives up.

While the call is ringing, the agent desktop is set to not ready. When the caller hangs up, the agent desktop sets itself back to ready.

This only happens with direct calls and transferred calls. If a call uses the script the agent desktop is set to not ready if the ASR doesn't answer the call.

We would like the agent desktop to be set to not ready if a call is transferred to them and they do not answer. Is there a way to do this?

1 REPLY
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Re: IPCC Express Call Transfer

Unfortunately there is no way to do this. This can only be controlled for calls that are sent to the agent from IPCC.

please rate posts.

andy - berbee

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