IPCC Express Configuration Problem

[usman792]

Hi,

i read the CRA 3.5 admin document and configuring the some part of ipcc. i am completing the two part of this document.

Configuring Cisco CallManager for Cisco CRA

Setting up the Cisco IP Telephony Directory

when i configure third part of this document Subsytem (JTAPI). they have three link.

JTAPI Provider

CTI Port Groups

JTAPI Triggers

i am completing the first and second links but when i reach Third link (JTAPI Tiggers) they two option is not working First

Application*

Primary Dialog Group*

i need help in this field to complete my configuration of ipcc.

and also what steps are remaning to complete my ipcc configurations.

i attached configuration picture in this conservision.

Thanks

Usman

[Chris Deren]

You will need to provision Cisco Media Subsystem, check out this doc:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf

page 4-9

The you will need to create an Application which points to a script.

This media the group and application is referenced by the trigger.

It's all in this document, hope this helps.

Remember to rate all posts!

Chris