Cisco Support Community
Community Member

IPCC Express Consultative Transfer

We are trying to setup an auto attendant tree whereby on pressing 1,2 or 3, the AA transfers the call to a mobile phone. If the mobile phone then doesn't answer or goes to voicemail, we would like the AA to pull the call back and try another number.

Has anyone managed to get this working on either IPCC Express, Unity or Call Manager?

Community Member

Re: IPCC Express Consultative Transfer

Once the call is forwarded to any external phone that is not controlled by the Call manager you cannot pull the call back. Does not amtter if it is Express, or CCM or Unity

p.s: rate the posting if ti helps

Cisco Employee

Re: IPCC Express Consultative Transfer

I think you should try exploring Cisco Mobility Manager for what you are trying to achieve.

It however rings multiple destinations at the same time.

Re: IPCC Express Consultative Transfer

Yep you will want to look into CCM Extension/Device Mobility

CreatePlease to create content