From the Windows Control Panel on the Customer Response Applications (CRA) Historical reports client computer, go to Data > Sources > Open DataBase Connectivity (ODBC).
Create a Data Source Name (DSN) to the db_cra database on the CRA server that the client computer is attempting to connect to. You need your database login information to choose Structured Query Language (SQL) authentication while creating the DSN.
If the DSN cannot be created, verify that network connectivity exists between the CRA Historical Reports client computer and the CRA server.
If you are able to connect successfully using the DSN, update the hrcConfig.ini file on the client computer with the appropriate network library.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...