This is very easy and can be done few ways. I will try to post a script later when two calls entering 2 seperate Q assigned to same agent and important will be answered first always.
You can set the priority for important Q and send the calls to agent with higher priority also you can check in your loop if there are calls for important Q and send those to agent first then send the calls from Normal Q.
As for the calls in Q they will all follow cisco algorithm or any other criteria.
You set it wherever you like. Basically just drop in a 'set priority' step from the ACD palette, and set it to anything higher than one. It doesn't matter if you set it before queueing, after queueing...
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...